Return & Refund Policy

We believe that a good ring should accompany you for a long time. Therefore, our service truly begins after you receive your order.

1. Worry-Free Experience for Standard Products

If you purchase a non-customized product (such as standard-sized jewelry), you have the right to return it within 30 days of receipt.

The conditions are: the product has not been worn, is undamaged, and all original packaging (including certificates) are complete.

We will process your refund within 5-10 business days after receiving the returned item and confirming its condition (refund will be returned via the original payment method).

2. Exclusive Guarantee for Custom Orders

A custom ring is a unique embodiment of your story, therefore it is not eligible for unconditional returns. However, we offer you deeper support:

First Size Adjustment: We offer one ring resizing service at cost price (within technically feasible limits).

Craftsmanship Quality Commitment: If the delivered product has craftsmanship defects, we promise to repair or remake it free of charge.

Lifetime Support: We provide clear cleaning and maintenance advice, and lifetime paid refurbishment and repair services.

3. Problem Resolution Process

If you encounter any problems, our commitment is:

Respond within 24 hours and confirm the situation with you.

Within 72 hours, provide a fact-based solution (such as repair, replacement, or other compensation).

Transparent communication throughout the process until you are satisfied with the resolution.

Our goal is: to let you buy for meaning, not to worry about after-sales service.