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Contact Us

Whether you have a specific ring in mind or are simply curious about materials, feel free to chat with us at any time. At aureliavive, every conversation begins with listening.

Email Us

service@aureliavive.com

Support

+852 4619 8839

Our office

Unit 802, 8/F, 67 Mody Road, Tsim Sha Tsui, Hong Kong

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If you need customer service, please feel free to contact us at service@aureliavive.com. We will reply you as soon as possible in 24 hours.

Our service hours are Sunday through Saturday, from 9:00 PM to 6:00 AM Eastern Time (excluding holidays).

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Why Choose Felicegals?

Transparent Pricing & Materials

We break down cost structures to eliminate brand markups; every gemstone comes with detailed provenance and certification, ensuring the best choice within your budget.

SOP-Driven Progress Management

The customization process is broken down into standardized milestones—requirements consultation, gemstone selection, model approval, and precision setting. Your approval is required at every step, eliminating the uncertainty of waiting.

"Quiet Luxury" Aesthetic

We focus on exceptional comfort, proportions, and wearability. We don't trade on traditional anxieties; instead, our designs reveal your unique "golden vitality."

Robust After-Sales Guarantee

We lock in precise delivery dates backed by contractual compensation terms. Services include a complimentary first resizing and lifetime basic maintenance, making this custom piece a truly risk-free investment in yourself.

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